We obtained spherical trip connecting flights by means of Charlotte from Boston to Aruba for eleven/28/2015. We paid Furthermore to your “added home†seating. No wherever had been we knowledgeable that these “additional space†seats did not present you with a reclining selection. Once we arrived in Charlotte, we boarded flight 874 only to b told through the Captain that he necessary to do some “program maintenance†that might have a “few minutes†just before we left, mainly because he “would not have the ability to depart Aruba in time†if he waited to own it done performed there.
I want to relay an exceedingly lousy buyer service practical experience with American Airlines which occurred on Friday, July fifteen, 2016 with my flight from Dallas (DFW) to Washington, D.C. (DCA) And at last to Charleston, WV (CRW), which did not come about. My flight from DFW was because of depart at three:00 p.m. Flight #2553. As a consequence of our gate not staying offered (One more plane was trapped at our gate from a prior flight) and AA failed to eliminate it for maintenance and no other gate remaining assigned to our flight. Somewhere around forty five minutes soon after our scheduled boarding time, a different gate was observed and also the boarding started. Then soon after All people boarded Flight #2553, we had been delayed on the ground because of floor crews not having the ability to speedily and correctly load the plane. We at last departed Dallas roughly seventy five minutes afterwards than scheduled. The landing in DCA occurred with around 10 minutes left for me to board my connecting flight to CRW.
twenty seventh Oct. I flew from Chicago to Manchester on AA54. You employed a B757 which was absolutely unsuitable for your seven hr journey. The seats spec/recline/legroom were being what I might hope on a vacation constitution or commuter flight of one hour. Furthermore, the studying mild did not do the job and in addition to the film there was no channel open for tunes.
I just boarded flight 2578 from lax to SJC and sat down then was lectured to about the place I place my bag during the overhead. It absolutely was an embarrassing moment for me And that i frankly did by no means take pleasure in this flight attendant’s particularly loud and arrogant Frame of mind.
I planned to let you realize of an outstanding youthful girl you might have Operating for yourself at Dallas-Ft. Value airport. Her name is Nyanina Kong, and she or he goes through the title of Nina.
I have been an AA purchaser for over 25 decades. Your service has grown to be disappointing to convey the least. It can be in all regions of service from sign in to , tavel to baggage handling.
I was a first time user to on the internet reservations so I had been pretty nervous And that i built them concurrently as my brother-in-law from his residence so he could walk me by way of it. At the tip my cost for the exact same vacation was about $170 a lot more than his. I locked in the value (spherical excursion)of $365 depart $thirty return vacation, but was billed $425.twelve Each individual in lieu of the $395 Each individual. Charging for seats just for the departure of $60ish, the return flight wasn't a further cost simply because there were seats available together at no more cost. I had been charged each means instead of just the departure – so a further $60ish. I desired to get my reservation in simultaneously as my brother in law so I submitted it and experimented with to figure out immediately after why mine was about $170 more for the same detail. I had the affirmation email intending to my perform so I could print it out so I didn’t have it accessible to me from my home. When I went into do the job a second day later on, I could see every thing was Erroneous. After i named AA I was transferred close to and instructed practically nothing may very well be carried out it had been previous the 24 hours – I didn’t need to cancel only receive a credit score.
My partner And that i experienced flight reservations for nowadays (March fifteen, 2014) and after a schedule heart scan on Wednesday of this 7 days, he was diagnosed that has a serious heart challenge. On Friday, March fourteen, 2014 he had to possess a heart catherization and it had been difficult for us to go on our holiday. I known as American Airways Consumer Service and was nicely told “difficult luckâ€.
There's a middle aged African American lady with a brief hair Reduce and Eyeglasses at your Philadelphia Airport site who refused to give me her comprehensive identify After i asked for it as a result of her despicable attitude. She last but not least informed me her name was “D†and hid her identify badge as she stated this. “D†won't ought to have a occupation in shopper service and particularly not with your first class sign in location the place I encountered her. As I rushed past the long TSA line towards the self service ticketing counter with only 40 minutes right up until my flight departed I used to be joyful to discover there was a cost-free kiosk. I started to retrieve my reservation and midway by means of this process “D†walked up to me and mentioned “This is for top notch travellers only†I seemed up in the monitor bewildered mainly because there wasn’t any signal or indicator the kiosks ended up top notch kiosks and Moreover I questioned how “D†understood I used to be or was not top notch and why she would make these kinds of an assumption. I replied “Excuse me?†“D†condescendingly mentioned “These kiosks are for top quality passengers onlyâ€.
just an electronic mail apologizing for that inconvenience because of the delayed flight would have been all I preferred their explanation from a person inside your operations.
Obtain your CEO’s to read about repeat enterprise and then they are going to understand why They can be continuously not earning The underside line. I am able to Actually declare that I’m by no means scheduling together with your airline once more. many thanks, Sincerely
Just two weeks ago I'd a flight from albany Ny to turtle Beach front with end in Charlotte we landed a single hour 20 minutes afterwards we hook up for the terminal I had two hrs lay over I operate from a single conclusion to the other to my gate the airplane is still attached but the individual stated I needed to head over to clients service they explain to me there isnt any rooms nascar is in town had to camp out I the airport until morning she reported they must have delayed that flight meals courts are shut I still had time for you to get on but she walked away I don’t Feel I will fly American anymore we nevertheless experienced time
I live in NYC and operate in The style organization making 30k a year, so buying a $360 flight was a tremendous offer for me. I recently applied for and gained the AAdvantage charge card due to the fact as a consequence of enterprise I will now be bicoastal and traveling NYC-LA really regularly, which was The rationale for my very last excursion. I are traveling AA for quite some time Which is the reason I selected them as my airline of choice for my approaching bicoastal profession. On my final flight #738 on March twenty five 2013 they missing my luggage and it's been above every week now. As a consequence of the character of my flight I had quite a few valuables in that bag. I'm in Manner and are already accumulating uncommon and expensive parts throughout my life, a lot of which I introduced with me and have collected on travels that I've flown with your business.
I have always applied continental airways and experienced altered to American but after this incident I don’t Imagine ill ever fly with you men any longer a cockaroach on a airplain im guaranteed everyone on Fb would wish to no relating to this even the information pretty discustin and nasty I believed airplains were being pest contal free of charge.